Coastal Packing Hire

Privacy Policy

Last updated: March 2026

Who We Are

Coastal Packing Hire ("we", "us", "our") operates the website coastalpackinghire.com and provides plastic moving crate hire services on the Gold Coast, QLD, Australia.

What We Collect

When you use our website or submit a form, we may collect:

  • Contact details: name, phone number, email address, suburb
  • Booking details: hire period, crate quantity, delivery date
  • Usage data: pages visited, time on site, device type — collected via Google Analytics 4 (GA4)

How We Use Your Information

  • To process and confirm your crate hire booking
  • To respond to your enquiries
  • To send booking-related communications (confirmation, reminders, follow-up)
  • To improve our website and services via anonymised analytics data

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised data including pages visited, session duration, and device type. GA4 does not collect personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Form Data

Form submissions (quote requests, referral signups, commercial enquiries) are processed via Formspree and forwarded to our business email. We do not sell or share your form data with third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by Australian law. Booking records are retained for 7 years for tax and accounting purposes.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)

Contact Us

For any privacy-related enquiries, contact us at: